BANK
Customer Onboarding
Agentic AI Prototype  ·  Kyndryl
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Bank — Customer Onboarding

Agentic AI · KYC & Due Diligence · Kyndryl Prototype
BANK
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From Workflow to Intelligent Platform

The Bank's onboarding shifts from a linear, manual process to an intelligent, agent-driven loop. AI agents operate across KYC, due diligence, screening, and risk to accelerate onboarding while maintaining regulatory confidence.

12
AI Agents
3
Onboarding Phases
9
Process Steps
100%
Auditable
Onboarding Journey
Preparation

Client Initiation

Client requests to open account via Relationship Manager. Initial profile creation begins.

Phase 1

KYC Initiation

Profile enrichment, initial validation, risk assessment, and rule-based KYC requirements identification.

Phase 2

Customer Due Diligence

Ownership structure, UBO discovery, document processing, adverse media, sanctions screening, and risk scoring.

Phase 3

Enhanced Due Diligence

Automated KYC memo drafting with traceable rationale and full audit trail generation.

Project Artefacts

Table of Contents

Full index of all project artefacts including workflow specs, agent definitions, and prototype documentation.

View Contents

KYC Workflow Diagram

End-to-end interactive workflow from client initiation through KYC, due diligence, and risk scoring to KYC memo.

View Workflow

Agent Architecture

Scope and responsibilities of all 12 AI agents in the modular, policy-driven onboarding architecture.

View Agents

Interactive Demo

Step-through simulation of an end-to-end Bank customer onboarding case — from profile to KYC memo.

Launch Demo

POC Specification

Detailed technical specification for the Bank Agentic AI proof-of-concept, including agent interactions and data flows.

View Spec

E2E Status Dashboard

Live status tracking of all onboarding milestones, agent executions, and compliance checkpoints.

View Dashboard

Agents in Scope

Profile Enrichment Agent
KYC Rules Agent
Initial Risk Agent
Ownership & UBO Agent
Document Processing Agent
Screening Agent
Purpose & Relationship Agent
Risk Scoring Agent
KYC Memo Agent
K8s Agent
RAG Agent
Report Agent
Kyndryl · Bank Customer Onboarding · Agentic AI Prototype · Confidential