Agentic AI Use Cases – Industry Blueprint 2026

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Agentic AI Blueprint — Industry Use Case Matrix

A comprehensive reference covering 150+ production-ready AI use cases across Banking, Insurance, Telecom, Healthcare, Retail, Manufacturing, Energy, and Government — with trend prioritisation for APAC enterprises in 2026–2028.

150+

AI Use Cases

Industries Covered

Banking Domains

Enterprise Agentic Trends

APAC Priority Items

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Banking Risk & Compliance — Domain Overview

Fraud & Financial Crime

12 use cases including AML, Sanctions, Graph-based Fraud Ring Detection, Investigation Copilot

Payment & Settlement Risk

10 use cases including Failure Prediction, Exception Handling, Reconciliation Automation

Client Onboarding & KYC

9 use cases including OCR, PEP Identification, Continuous KYC, Onboarding Decision Engine

Regulatory Compliance & Policy Intelligence

11 use cases including Compliance Copilot, Regulatory Change Impact, APRA Analyzer

Enterprise Risk Management

9 use cases including Credit Scoring, Market Risk Simulation, ESG Risk Assessment

Trade Surveillance & Conduct Risk

6 use cases including Voice Surveillance, Market Manipulation, Conduct Risk Scoring

Cybersecurity & Operational Compliance

7 use cases including AI Threat Detection, SOC Automation, Intelligent Incident Triage

GenAI Knowledge & Compliance Assistants

6 use cases including Policy Chatbot, Multi-Document Search, Evidence Generation

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Industry Agentic AI — Quick Reference

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Retail & E-Commerce

Shopping Concierge, Inventory Optimization, Supply Chain Orchestrator, Dynamic Pricing

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Insurance

Claims Processing, Underwriting Copilot, Fraud Investigation, Retention Agent

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Telecommunications

Network Operations, Customer Resolution, Billing Audit, Churn Prevention

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Healthcare & Life Sciences

Clinical Assistant, Diagnostic Support, Clinical Trial, Hospital Resource Optimization

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Manufacturing

Factory Operations, Predictive Maintenance, Quality Inspection, Energy Optimization

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Energy & Utilities

Grid Management, Outage Response, Asset Maintenance, Sustainability Reporting

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Government & Public Sector

Citizen Service, Benefits Eligibility, Emergency Response, Tax Audit

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Healthcare Payers

Prior Authorization, Claims Adjudication, Fraud Waste Abuse, Risk Adjustment

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Banking Risk & Compliance AI

Fraud Detection · AML · Sanctions · Behavioral Scoring · Graph AI · Investigation Copilots

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Fraud & Financial Crime

12 Use Cases

Use Case	Description	Business Benefit	AI Type	Priority
Customer 360 Risk Profiling	Consolidated customer risk view across products, channels and transactions	Improved risk identification	ML + Analytics	High
AML Transaction Monitoring	Detect suspicious transactions and money laundering patterns	Regulatory compliance	ML	High
Sanctions Screening	Screen customers and transactions against sanctions lists	Compliance adherence	NLP + ML	High
Transaction Anomaly Detection	Identify unusual transaction behavior	Fraud reduction	ML	High
Behavioral Fraud Scoring	Analyze customer behavior in real time for fraud risk	Reduced fraud losses	AI/ML	🔥 Very High
Mule Account Detection	Detect accounts used for illicit fund transfers	AML effectiveness	Graph AI	🔥 Very High
Synthetic Identity Fraud Detection	Detect fake identities created using stolen information	Fraud prevention	AI + Identity Analytics	🔥 Very High
Cross-Border Payment Fraud Prediction	Predict suspicious international payment activity	Prevent financial crime	Predictive AI	High
Card Not Present Fraud Detection	Detect online payment fraud	Lower chargebacks	ML	High
Insider Trading Surveillance	Detect suspicious trading activities	Regulatory compliance	AI + Pattern Analysis	High
Fraud Ring Detection	Identify networks of connected fraudsters	Organized crime prevention	Graph Analytics	🔥 Very High
Investigation Copilot	Generate investigation summaries and recommended actions	Faster investigations	GenAI	🔥 Very High

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Trade Surveillance & Conduct Risk

6 Use Cases

Use Case	Description	Business Benefit	Priority
Employee Communication Monitoring	Analyze emails and chats for misconduct	Compliance assurance	High
Voice Surveillance	Monitor trader voice communications	Market abuse detection	High
Market Manipulation Detection	Detect spoofing and manipulation	Regulatory compliance	High
Front Running Detection	Detect unfair trading practices	Reduced compliance risk	High
Rogue Trading Detection	Identify unauthorized trades	Operational protection	High
Conduct Risk Scoring	Score employee conduct risk	Proactive risk management	🔥 Very High

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Cybersecurity & Operational Compliance

7 Use Cases

Use Case	Description	Business Benefit	Priority
AI Threat Detection	Detect cyberattacks in real time	Enhanced security	🔥 Very High
Privileged Access Monitoring	Detect unusual privileged activity	Insider threat prevention	High
Data Leakage Detection	Identify sensitive data exposure	Regulatory compliance	High
SOC Automation	Automate security operations	Reduced response time	🔥 Very High
Cyber Risk Assessment	Evaluate cyber posture continuously	Risk reduction	High
Intelligent Incident Triage	Prioritize incidents automatically	Faster response	High
Compliance Monitoring	Monitor ISO, GDPR, APRA compliance	Continuous compliance	High

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Enterprise Risk Management

9 Use Cases

Use Case	Description	Business Benefit	AI Type	Priority
Credit Risk Scoring	Assess borrower risk	Better lending decisions	ML	High
Early Warning Signal Detection	Predict customer defaults	Reduced bad debt	Predictive AI	High
Market Risk Simulation	Simulate market events and impacts	Better risk planning	AI Simulation	High
Stress Testing Automation	Automate regulatory stress testing	Faster compliance	AI	High
Operational Risk Prediction	Predict operational failures	Reduced losses	ML	High
Third Party Risk Monitoring	Assess vendor risk continuously	Improved resilience	AI Monitoring	High
ESG Risk Assessment	Evaluate environmental and governance risk	Regulatory compliance	AI Analytics	High
Concentration Risk Analytics	Detect concentration exposure	Risk diversification	AI	Medium
Portfolio Exposure Forecasting	Predict portfolio risks	Better capital management	Predictive AI	High

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Payments, Settlement Risk & KYC

Settlement Failure Prediction · Exception Handling · KYC Document Extraction · Continuous Monitoring

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Payment & Settlement Risk

10 Use Cases

Use Case	Description	Business Benefit	AI Type	Priority
Settlement Failure Prediction	Predict failed settlements before occurrence	Reduced operational risk	ML	High
Payment Pattern Matching	Detect irregular settlement behavior	Faster resolution	Analytics	Medium
Payment Exception Handling	Auto-classify and resolve payment exceptions	Reduced manual effort	AI Automation	🔥 Very High
SWIFT Message Anomaly Detection	Detect unusual SWIFT payment messages	Fraud reduction	NLP + ML	High
Liquidity Risk Forecasting	Predict liquidity requirements	Better treasury management	Predictive Analytics	High
Nostro/Vostro Reconciliation Automation	Automate reconciliation process	Cost reduction	AI Automation	High
Failed Payment Root Cause Analysis	Identify reasons for payment failures	Operational efficiency	GenAI + ML	🔥 Very High
Predictive Settlement Risk Scoring	Score settlement risk in advance	Risk mitigation	ML	High
Duplicate Payment Detection	Detect duplicate payments	Financial loss prevention	ML	High
Treasury Exposure Forecasting	Predict future exposure risks	Better capital planning	Predictive AI	High

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Client Onboarding & KYC

9 Use Cases

Use Case	Description	Business Benefit	AI Type	Priority
KYC Document Extraction	Extract information from onboarding documents	Faster onboarding	OCR + AI	High
Intelligent OCR	Read passports, licenses and tax documents	Automation	AI Vision	High
Entity Resolution	Match customer identities across systems	Improved customer data quality	AI	High
Customer Risk Classification	Categorize customers by risk profile	Better compliance	ML	High
PEP Identification	Detect politically exposed persons	Regulatory compliance	NLP	High
Adverse Media Screening	Scan news and media for risk signals	Risk mitigation	NLP	High
Automated Onboarding Decision Engine	Recommend onboarding approval/rejection	Reduced processing time	AI Decisioning	🔥 Very High
Continuous KYC Monitoring	Monitor customer changes continuously	Ongoing compliance	AI Monitoring	🔥 Very High
Onboarding Assistant	Answer onboarding and documentation questions	Enhanced CX	GenAI	High

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Regulatory Compliance & Policy Intelligence

GenAI-powered Compliance Copilots · Regulatory Change Impact · APRA/CPS Analyzer · Intelligent Control Mapping

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Regulatory Compliance & Policy Intelligence

11 Use Cases

Use Case	Description	Business Benefit	AI Type	Priority
Regulatory Query Assistant	Query regulations using natural language	Faster compliance research	GenAI + RAG	🔥 Very High
Compliance Copilot	Compliance assistant for employees	Increased productivity	GenAI	🔥 Very High
Policy Summarization	Summarize lengthy regulations and policies	Faster understanding	GenAI	High
Regulatory Change Impact Analysis	Analyze impact of new regulations	Reduced compliance effort	GenAI	🔥 Very High
Policy Comparison Engine	Compare policy versions automatically	Governance improvement	GenAI	High
Compliance Gap Assessment	Identify gaps against regulations	Reduced audit findings	AI	🔥 Very High
Automated Audit Evidence Collection	Collect supporting evidence automatically	Audit efficiency	AI Automation	High
Policy Recommendation Engine	Recommend policy updates	Improved governance	GenAI	High
Intelligent Control Mapping	Map regulations to controls	Compliance automation	GenAI	🔥 Very High
Regulatory Reporting Automation	Generate regulatory submissions	Faster reporting	GenAI	🔥 Very High
APRA/CPS Impact Analyzer	Assess impacts of APRA updates on systems	Regulatory readiness	GenAI + Knowledge Graph	🔥 Very High

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GenAI Knowledge & Compliance Assistants

6 Use Cases

Use Case	Description	Business Benefit	Priority
Compliance Copilot	Enterprise compliance assistant	Productivity gains	🔥 Very High
Policy Chatbot	Query policies and procedures	Faster access to knowledge	🔥 Very High
Multi-Document Search	Search across regulations and policies	Knowledge democratization	🔥 Very High
Compliance Workflow Assistant	Guide users through compliance tasks	Process efficiency	High
Automated Evidence Generation	Generate compliance evidence	Audit readiness	High
Action Recommendation Engine	Recommend remediation actions	Faster issue resolution	🔥 Very High

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Advanced GenAI Compliance Use Cases

10 Capabilities

AML Investigation

Auto-generate Suspicious Activity Report narratives

Audit

Automated audit summaries

Risk Reporting

Board-level risk report generation

Regulatory Mapping

Regulation-to-control mapping

Policy Management

Detect outdated policies

Case Management

Investigation copilots

Contact Center

Compliance-aware virtual assistants

Due Diligence

Customer risk summarization

Legal Review

Clause extraction and comparison

Governance

Continuous control monitoring

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Retail & E-Commerce Agentic AI

Shopping Concierge · Inventory Optimization · Supply Chain Orchestrator · Dynamic Pricing · Campaign Optimization

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Retail Agentic AI Use Cases

8 Use Cases

Function	Agentic AI Use Case	Description	Business Outcome	Priority
Customer Service	Shopping Concierge Agent	Personalized product recommendations and purchase assistance	Increased conversion	🔥 Very High
Inventory Mgmt	Inventory Optimization Agent	Forecast demand and trigger replenishment automatically	Reduced stock-outs	🔥 Very High
Supply Chain	Supply Chain Orchestrator Agent	Coordinate suppliers, logistics, and warehouses	Lower inventory cost	🔥 Very High
Marketing	Campaign Optimization Agent	Create, launch, monitor, and optimize campaigns	Higher ROI	High
Pricing	Dynamic Pricing Agent	Continuously optimize product pricing	Margin improvement	High
Returns	Returns Resolution Agent	Automate return approvals and logistics	Reduced operational cost	High
Merchandising	Assortment Planning Agent	Optimize product assortment by region/store	Revenue growth	High
Fraud	Retail Fraud Detection Agent	Detect coupon abuse, refund fraud, account takeover	Loss reduction	High

🔥 Emerging Trends: Autonomous Store Operations Agents Multi-Agent Supply Chain Control Towers Hyper-Personalized Shopping Agents AI Category Managers

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Insurance Agentic AI

Claims Processing · Underwriting Copilot · Fraud Investigation · Retention · Catastrophe Risk Modeling

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Insurance Agentic AI Use Cases

8 Use Cases

Function	Agentic AI Use Case	Description	Business Outcome	Priority
Claims	Claims Processing Agent	End-to-end claim assessment and settlement	Faster claims processing	🔥 Very High
Underwriting	Underwriting Copilot Agent	Risk assessment and policy recommendation	Better risk selection	🔥 Very High
Fraud	Insurance Fraud Investigation Agent	Detect suspicious claims patterns	Reduced fraud losses	🔥 Very High
Customer Service	Policy Servicing Agent	Handle policy changes and customer requests	Lower service cost	High
Compliance	Regulatory Compliance Agent	Monitor policy compliance requirements	Reduced regulatory risk	High
Risk	Catastrophe Risk Agent	Model weather and disaster impacts	Improved pricing	High
Sales	Broker Assistance Agent	Recommend products and next-best actions	Higher sales conversion	High
Renewal	Retention Agent	Predict churn and recommend interventions	Increased retention	High

🔥 Emerging Trends: Autonomous Claims Adjusters Multi-Agent Fraud Investigation Systems AI-Powered Underwriting Factories Real-Time Risk Monitoring Agents

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Healthcare Payers / Health Insurance

6 Use Cases

Use Case	Description	Priority
Prior Authorization Agent	Automates approvals	🔥 Very High
Provider Credentialing Agent	Validate provider compliance	High
Fraud Waste Abuse Agent	Detect billing fraud	🔥 Very High
Claims Adjudication Agent	Auto-process claims	🔥 Very High
Member Support Agent	Personalized healthcare assistance	High
Risk Adjustment Agent	Improve reimbursement accuracy	High

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Telecommunications Agentic AI

Network Operations · Customer Resolution · Field Technician Dispatch · Churn Prevention · Billing Audit

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Telecom Agentic AI Use Cases

8 Use Cases

Function	Agentic AI Use Case	Description	Business Outcome	Priority
Network Ops	Network Operations Agent	Monitor and optimize network performance	Reduced outages	🔥 Very High
Customer Care	Customer Resolution Agent	Resolve customer issues autonomously	Improved CX	🔥 Very High
Field Services	Field Technician Agent	Schedule and dispatch technicians dynamically	Operational efficiency	High
Revenue Assurance	Billing Audit Agent	Detect billing errors and revenue leakage	Revenue protection	High
Fraud	Telecom Fraud Detection Agent	Detect SIM swap and subscription fraud	Reduced fraud	High
Capacity Planning	Network Capacity Agent	Predict traffic demand and optimize resources	Lower infrastructure cost	High
Churn	Customer Retention Agent	Identify churn risks and take preventive actions	Increased retention	🔥 Very High
Sales	Product Recommendation Agent	Personalized telecom offers	Increased ARPU	High

🔥 Emerging Trends: Autonomous Network Healing Agents AI-Powered NOC Multi-Agent Customer Service Ecosystems Digital Twin Network Agents

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Healthcare & Life Sciences Agentic AI

Clinical Assistant · Diagnostic Support · Clinical Trial Recruitment · Hospital Resource Optimization

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Healthcare Agentic AI Use Cases

8 Use Cases

Function	Agentic AI Use Case	Description	Business Outcome	Priority
Patient Care	Clinical Assistant Agent	Assist clinicians with patient insights	Better care quality	🔥 Very High
Diagnosis	Diagnostic Support Agent	Analyze symptoms, imaging, and records	Faster diagnosis	🔥 Very High
Care Coordination	Care Management Agent	Coordinate treatment plans and appointments	Improved patient outcomes	High
Claims	Healthcare Claims Agent	Validate and process claims automatically	Faster reimbursement	High
Compliance	Healthcare Compliance Agent	Monitor HIPAA and regulatory compliance	Reduced risk	High
Research	Clinical Trial Agent	Identify eligible trial participants	Faster research	🔥 Very High
Operations	Hospital Resource Optimization Agent	Optimize beds, staffing, and equipment	Cost reduction	High
Pharmacy	Medication Adherence Agent	Monitor and encourage treatment compliance	Improved outcomes	High

🔥 Emerging Trends: AI Physician Assistants Autonomous Clinical Trial Agents Patient Digital Twin Agents Multi-Agent Care Coordination Systems

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Manufacturing Agentic AI

Factory Operations · Predictive Maintenance · Quality Inspection · Energy Optimization · Safety Monitoring

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Manufacturing Agentic AI Use Cases

7 Use Cases

Function	Agentic AI Use Case	Description	Business Outcome	Priority
Production	Factory Operations Agent	Optimize production schedules	Increased throughput	🔥 Very High
Maintenance	Predictive Maintenance Agent	Detect equipment failures early	Reduced downtime	🔥 Very High
Quality	Quality Inspection Agent	Automated defect detection	Higher quality	High
Supply Chain	Supply Chain Coordination Agent	Coordinate procurement and production	Cost optimization	High
Safety	Workplace Safety Agent	Monitor safety compliance	Reduced incidents	High
Procurement	Procurement Negotiation Agent	Supplier sourcing and optimization	Lower procurement cost	High
Energy	Energy Optimization Agent	Manage plant energy consumption	Sustainability gains	High

🔥 Emerging Trends: Autonomous Factory Agents AI Production Supervisors Industrial Digital Twin Agents Self-Healing Manufacturing Systems

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Energy & Utilities Agentic AI

Grid Management · Outage Response · Asset Maintenance · Energy Trading · Sustainability · Customer Service

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Energy & Utilities Use Cases

6 Use Cases

Function	Agentic AI Use Case	Description	Priority
Grid Ops	Grid Management Agent	Optimize real-time power distribution and load balancing across the grid	🔥 Very High
Operations	Outage Response Agent	Coordinate rapid outage recovery and restoration workflows	🔥 Very High
Maintenance	Asset Maintenance Agent	Predict infrastructure failures before they occur	High
Trading	Energy Trading Agent	Optimize market participation and energy procurement decisions	High
ESG	Sustainability Reporting Agent	Automate ESG and emissions reporting and disclosures	High
CX	Customer Service Agent	AI-powered utility customer support and billing resolution	High

🔥 Emerging Trends: Autonomous Grid Healing Agents AI-Powered Energy Market Bots Digital Twin Grid Agents Renewable Integration Optimizer

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Government & Public Sector Agentic AI

Citizen Services · Benefits · Compliance · Tax · Emergency Response · Procurement

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Public Sector Use Cases

6 Use Cases

Function	Agentic AI Use Case	Description	Priority
Citizen CX	Citizen Service Agent	Intelligent government service assistant across all channels	🔥 Very High
Social Services	Benefits Eligibility Agent	Automate entitlement checks and benefits determination	High
Compliance	Compliance Monitoring Agent	Continuous regulatory oversight and audit-readiness	High
Revenue	Tax Audit Agent	Detect anomalies, fraud, and under-reporting at scale	High
Emergency	Emergency Response Agent	Coordinate multi-agency crisis response in real time	🔥 Very High
Procurement	Procurement Oversight Agent	Monitor government spending, contracts, and supplier risk	High

🔥 Emerging Trends: Autonomous Policy Drafting Agents AI-Powered Justice Analytics Smart City Operations Agents Digital Government Twin Agents

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Cross-Industry Enterprise Agentic AI

HR · Finance · Procurement · Legal · IT · Security · Risk · Compliance · Knowledge · PMO

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Enterprise-Wide Agentic AI Use Cases

14 Use Cases

Function	Agentic AI Use Case	Industries
HR	Talent Acquisition Agent	All
HR	Employee Onboarding Agent	All
Finance	Accounts Payable Agent	All
Finance	Financial Close Agent	All
Procurement	Vendor Management Agent	All
Legal	Contract Review Agent	All
IT	Service Desk Agent	All
IT	Incident Resolution Agent	All
Security	Cyber Defense Agent	All
Risk	Enterprise Risk Monitoring Agent	All
Audit	Audit Evidence Collection Agent	All
Compliance	Regulatory Compliance Agent	All
Knowledge	Enterprise Knowledge Agent	All
PMO	Project Delivery Agent	All

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Trends & Priorities 2026–2030

Top Banking AI / GenAI Trends · Top 15 Enterprise Agentic AI Trends · APAC Recommended Priorities

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Top 10 Banking AI / GenAI Trends (2026–2028)

Autonomous Compliance Agents

Self-monitoring compliance ecosystem

Compliance Copilots

Enterprise-wide compliance assistance

Regulatory Change Impact Analysis

Automated regulation assessment

AI Continuous Control Monitoring

Real-time compliance monitoring

Multi-Agent AML Investigation Systems

Faster and more accurate investigations

Fraud Ring Detection Using Graph AI

Advanced financial crime prevention

Real-Time GenAI Risk Copilots

Instant risk advisory

Explainable AI for Regulators

Transparent AI decisioning

Synthetic Data for Fraud Model Training

Privacy-preserving model improvement

AI-Powered Regulatory Simulation

Predict compliance impacts before implementation

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Top 15 Enterprise Agentic AI Trends (2026–2030)

Multi-Agent Enterprise Orchestration

Autonomous Compliance Agents

AI Workforce / Digital Employees

Autonomous Customer Service Organizations

Self-Healing IT Operations

Supply Chain Control Tower Agents

Autonomous Financial Operations

AI Procurement Negotiation Agents

Digital Twin + Agentic AI Integration

Enterprise Knowledge Agents

Autonomous Audit & Risk Agents

AI-Powered Regulatory Intelligence

Autonomous Claims & Underwriting

AI-Driven Workforce Planning

Human-Agent Collaborative Workforces

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Recommended Priorities for APAC Banks

ANZ · CBA · NAB · Westpac · Macquarie · DBS · OCBC

Compliance Copilot (Policy & Regulatory Query Assistant)

Regulatory Change Impact Analysis

AML Investigation Copilot

Fraud Ring Detection using Graph AI

Continuous KYC Monitoring

AI Continuous Controls Monitoring

Automated Regulatory Reporting

Payment Exception Resolution Assistant

Enterprise Risk Copilot

Board Risk Report Generation

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Highest-Priority Agentic AI Investments for APAC Enterprises

Enterprise Knowledge & Compliance Agent

Customer Service Resolution Agent

Fraud Investigation Agent

Supply Chain Orchestration Agent

Claims Processing Agent (Insurance)

Network Operations Agent (Telecom)

Clinical Assistant Agent (Healthcare)

Autonomous Finance Operations Agent

Enterprise Risk Monitoring Agent

Multi-Agent Decision Intelligence Platform

🗄️

Kyndryl Data Transformation Offerings

Transforming fragmented data estates into governed, intelligent, and AI-ready ecosystems — building trusted, agile, and business-aligned enterprise data foundations.

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Data Transformation Journey — 5 Key Offerings

End-to-End

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Discover & Assess

Understand your data landscape
Identify data quality & risks
Develop a value-driven roadmap
Data estate cataloguing & lineage mapping
ROT (Redundant, Obsolete, Trivial) analysis

☁️

Modernise & Simplify Platforms

Consolidate & decommission legacy platforms
Migrate to scalable cloud data foundation
Cloud Data Lakehouse adoption (Fabric, Databricks, Snowflake)
Unified structured & unstructured data accelerator
Data architecture re-platforming

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Govern, Secure & Trust Data

Implement enterprise-wide data governance
Protect sensitive & regulated data
Ensure audit readiness
Data privacy & compliance (GDPR, APRA, CCPA)
Master Data Management (MDM)
Data Quality & Observability tooling

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Activate Data & Generate Insights

Enable self-service & advanced analytics
Deliver actionable insights
AI/ML feature stores & data pipelines
Real-time streaming analytics (Kafka, Event Hubs)
Data Products & Data Marketplace

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Operate & Optimise (DataOps)

Automate & monitor data operations
Improved compliance & audit readiness
Faster time-to-insight (+40%)
AI-ready, business-aligned data foundation
Continuous data pipeline observability

🏆 Value Delivered

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30–50% Reduction in Data RedundancyROT (Redundant, Obsolete, Trivial) cleanup across estates

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Improved Compliance & Audit ReadinessAutomated governance, lineage, and policy enforcement

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+40% Faster Time-to-InsightModern pipelines and self-service analytics at scale

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AI-Ready Data FoundationBusiness-aligned, governed, and GenAI-consumable data estate

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Key Differentiators

🏛️

Governance-First DesignEmbed governance from Day 1, not as an afterthought

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AI/GenAI-Powered ImplementationAutomated discovery, cataloguing & pipeline generation

☁️

Cloud-AgnosticAWS, Azure, GCP & hybrid — no vendor lock-in

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Unified Structured & UnstructuredSingle accelerator for all data types including documents & images

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AI/GenAI-Powered InsightsNatural language queries, auto-generated reports & summaries

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Zero-Trust Data SecurityEncryption, masking & role-based access across the estate

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Additional In-Demand Data Offerings Across Industries

6 Capabilities

Offering	Description	Top Industries	Business Benefit	Priority
Data Mesh Architecture	Decentralised, domain-owned data product model enabling federated governance and autonomous data teams	Banking · Telecom · Retail · Healthcare	Agile data delivery, reduced bottlenecks	🔥 Very High
Real-Time Data Streaming	Event-driven architecture (Apache Kafka, Azure Event Hubs) enabling millisecond latency data processing and analytics	Banking · Insurance · Manufacturing · Telecom	Real-time fraud detection, live operational intelligence	🔥 Very High
AI/ML Data Platform & MLOps	Managed feature stores, model registries, and automated data pipelines purpose-built for AI/ML workloads	All Industries	Faster model deployment, reproducible ML pipelines	🔥 Very High
Data Quality & Observability	Automated data profiling, anomaly detection in pipelines, SLA monitoring and self-healing data flows	Banking · Government · Healthcare · Retail	Trusted data, reduced downstream errors, audit confidence	High
Cloud Data Lakehouse	Unified analytical platform (Microsoft Fabric, Databricks, Snowflake) combining data lake flexibility with warehouse performance	All Industries	Single source of truth, cost-effective scaling	🔥 Very High
Data Privacy & Compliance Automation	Automated PII discovery, data masking, consent management and regulatory reporting for GDPR, APRA CPG 235, CCPA	Banking · Insurance · Healthcare · Government	Reduced regulatory risk, automated audit evidence	High

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Accelerators & Enablers

Tools & Frameworks: Data Discovery & Governance Accelerator Cloud Migration & Modernisation Framework GenAI-Powered Data Cataloguing Automated Lineage Tracker Data Quality Scorecard MLOps Pipeline Accelerator Real-Time Streaming Starter Kit Privacy & Compliance Toolkit

🎯

Live Demos

Interactive Agentic AI demonstrations across Banking, Insurance and more

🎯

Agentic AI Demo Showcase

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Bank — Customer Onboarding

Agentic AI Demo

End-to-end AI-powered customer onboarding experience for banking, showcasing multi-agent orchestration, KYC automation and real-time decisioning.

🚀 Launch Demo

🛡

Insurance — Table of Contents

Insurance Agentic AI Demo

Agentic AI use case showcase for an Insurance provider, featuring intelligent claims, underwriting and compliance automation scenarios.

🚀 Launch Demo

⚕️

Insurance — Claims AI

Healthcare Claims Agentic AI Demo

Intelligent claims processing and adjudication demo showcasing AI-driven triage, fraud detection and member support automation.

🚀 Launch Demo

🛒

Retail — Agentic AI Demo

Retail & Consumer Agentic AI Demo

Interactive retail AI demo showcasing personalised shopping, inventory optimisation, supply chain orchestration and dynamic pricing agents.

🚀 Launch Demo

🏢

ANZ Accounts — Agentic AI Use Case Matrix

Account-specific Agentic AI opportunities across Kyndryl's ANZ portfolio · Banking · Insurance · Energy · Telecom · Public Sector · Retail · Healthcare · Manufacturing · Transport · Education

90+

ANZ Accounts

Industry Segments

150+

AI Use Cases Mapped

AU+NZ

Geographic Coverage

🏦

Banking & Financial Services — Australia

12 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Westpac AU (WBC)	Real-time AML Detection Agent · Regulatory Compliance Copilot · Credit Risk Scoring · Fraud Ring Graph Detection · Customer Onboarding AI · Trade Surveillance Agent	Agentic GenAI	🔴 Very High
ANZ Bank (AU)	Transaction Fraud Agent · KYC Automation · Regulatory Change Impact Analyzer · ESG Risk Assessment · Sanctions Screening Copilot · Mortgage Processing Agent	Agentic GenAI	🔴 Very High
Commonwealth Bank (CBA)	Payment Fraud Prevention (Real-time) · Voice Surveillance AI · Intelligent Dispute Resolution · Wealth Advisory Agent · Credit Decisioning Copilot · Market Risk Simulation	Agentic GenAI	🔴 Very High
Macquarie Group	Market Risk Simulation Agent · Trade Surveillance & Conduct Risk · Investment Analytics Copilot · Operational Risk Monitor · Regulatory Reporting Automation	Agentic Predictive AI	🔴 Very High
NAB AUS	AML/CFT Investigation Copilot · Basel IV Capital Optimization · Loan Origination Agent · Customer Lifecycle AI · Regulatory Change Tracker · Collections Optimization Agent	Agentic GenAI	🔴 Very High
Bank of Queensland	Customer Onboarding Agent · Credit Scoring AI · Operational Risk Monitor · Fraud Detection · Branch Operations Copilot	Agentic ML	🔵 High
Colonial First State	Superannuation Compliance Agent · Investment Portfolio Advisor · Member Engagement AI · Regulatory Reporting · Pension Risk Assessment Agent	GenAI Agentic	🔵 High
Equifax	Credit Risk Data Intelligence Agent · Fraud Scoring Model · Identity Verification Copilot · Data Quality Automation · Lender Analytics Platform	ML Agentic	🔵 High
FIS	Core Banking AI Modernization · Payment Processing Agent · Transaction Analytics Copilot · Fraud Detection Integration · API Gateway Intelligence	Agentic GenAI	🔵 High
Great Southern Bank	Mortgage Processing Agent · KYC Automation · Customer Onboarding AI · Loan Decisioning Copilot · Digital Banking Assistant	Agentic GenAI	🔵 High
ING	Digital Banking Copilot · Fraud Detection Agent · Customer Lifecycle AI · Savings Optimization Agent · Regulatory Compliance Monitor	GenAI Agentic	🔵 High
AMP	Wealth Management AI · Superannuation Advice Agent · Compliance Copilot · Customer Retention AI · Financial Planning Assistant	GenAI Agentic	🔵 High

🏦

Banking & Financial Services — New Zealand

4 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Bank of New Zealand	Continuous KYC Agent · Payment Exception Handler · Compliance Policy Chatbot · AML Investigation Copilot · Credit Risk Scoring	Agentic GenAI	🔴 Very High
KiwiBank	Digital Onboarding Agent · Fraud Prevention AI · Regulatory Reporting Copilot · Customer Service Agent · Mortgage Decisioning AI	Agentic GenAI	🔵 High
Cooperative Bank NZ	Member Onboarding AI · Fraud Detection Agent · Savings Optimization Copilot · Compliance Monitor · Customer Retention Agent	GenAI ML	🟢 Medium
Westpac NZ (WNZL)	AML Detection Agent · Trade Finance Copilot · Customer Lifecycle AI · Regulatory Compliance Agent · Digital Onboarding Automation	Agentic GenAI	🔵 High

📋

Banking Risk & Compliance — Full AI Use Case Matrix (AU & NZ Accounts)

8 Domains · 70 Use Cases

🔍 Domain 1 — Fraud & Financial Crime

Use Case	Description	Business Benefit	AI Type	Priority
Customer 360 Risk Profiling	Consolidated customer risk view across products, channels and transactions	Improved risk identification	ML + Analytics	🔵 High
AML Transaction Monitoring	Detect suspicious transactions and money laundering patterns	Regulatory compliance	ML	🔵 High
Sanctions Screening	Screen customers and transactions against sanctions lists	Compliance adherence	NLP + ML	🔵 High
Transaction Anomaly Detection	Identify unusual transaction behavior	Fraud reduction	ML	🔵 High
Behavioral Fraud Scoring	Analyze customer behavior in real time for fraud risk	Reduced fraud losses	AI/ML	🔴 Very High
Mule Account Detection	Detect accounts used for illicit fund transfers	AML effectiveness	Graph AI	🔴 Very High
Synthetic Identity Fraud Detection	Detect fake identities created using stolen information	Fraud prevention	AI + Identity Analytics	🔴 Very High
Cross-Border Payment Fraud Prediction	Predict suspicious international payment activity	Prevent financial crime	Predictive AI	🔵 High
Card Not Present Fraud Detection	Detect online payment fraud	Lower chargebacks	ML	🔵 High
Insider Trading Surveillance	Detect suspicious trading activities	Regulatory compliance	AI + Pattern Analysis	🔵 High
Fraud Ring Detection	Identify networks of connected fraudsters	Organized crime prevention	Graph Analytics	🔴 Very High
Investigation Copilot	Generate investigation summaries and recommended actions	Faster investigations	GenAI	🔴 Very High

💳 Domain 2 — Payment & Settlement Risk

Use Case	Description	Business Benefit	AI Type	Priority
Settlement Failure Prediction	Predict failed settlements before occurrence	Reduced operational risk	ML	🔵 High
Payment Pattern Matching	Detect irregular settlement behavior	Faster resolution	Analytics	🟢 Medium
Payment Exception Handling	Auto-classify and resolve payment exceptions	Reduced manual effort	AI Automation	🔴 Very High
SWIFT Message Anomaly Detection	Detect unusual SWIFT payment messages	Fraud reduction	NLP + ML	🔵 High
Liquidity Risk Forecasting	Predict liquidity requirements	Better treasury management	Predictive Analytics	🔵 High
Nostro/Vostro Reconciliation Automation	Automate reconciliation process	Cost reduction	AI Automation	🔵 High
Failed Payment Root Cause Analysis	Identify reasons for payment failures	Operational efficiency	GenAI + ML	🔴 Very High
Predictive Settlement Risk Scoring	Score settlement risk in advance	Risk mitigation	ML	🔵 High
Duplicate Payment Detection	Detect duplicate payments	Financial loss prevention	ML	🔵 High
Treasury Exposure Forecasting	Predict future exposure risks	Better capital planning	Predictive AI	🔵 High

🪪 Domain 3 — Client Onboarding & KYC

Use Case	Description	Business Benefit	AI Type	Priority
KYC Document Extraction	Extract information from onboarding documents	Faster onboarding	OCR + AI	🔵 High
Intelligent OCR	Read passports, licences and tax documents	Automation	AI Vision	🔵 High
Entity Resolution	Match customer identities across systems	Improved data quality	AI	🔵 High
Customer Risk Classification	Categorize customers by risk profile	Better compliance	ML	🔵 High
PEP Identification	Detect politically exposed persons	Regulatory compliance	NLP	🔵 High
Adverse Media Screening	Scan news and media for risk signals	Risk mitigation	NLP	🔵 High
Automated Onboarding Decision Engine	Recommend onboarding approval/rejection	Reduced processing time	AI Decisioning	🔴 Very High
Continuous KYC Monitoring	Monitor customer changes continuously	Ongoing compliance	AI Monitoring	🔴 Very High
Onboarding Assistant	Answer onboarding and documentation questions	Enhanced CX	GenAI	🔵 High

📋 Domain 4 — Regulatory Compliance & Policy Intelligence

Use Case	Description	Business Benefit	AI Type	Priority
Regulatory Query Assistant	Query regulations using natural language	Faster compliance research	GenAI + RAG	🔴 Very High
Compliance Copilot	Compliance assistant for employees	Increased productivity	GenAI	🔴 Very High
Policy Summarization	Summarize lengthy regulations and policies	Faster understanding	GenAI	🔵 High
Regulatory Change Impact Analysis	Analyze impact of new regulations	Reduced compliance effort	GenAI	🔴 Very High
Policy Comparison Engine	Compare policy versions automatically	Governance improvement	GenAI	🔵 High
Compliance Gap Assessment	Identify gaps against regulations	Reduced audit findings	AI	🔴 Very High
Automated Audit Evidence Collection	Collect supporting evidence automatically	Audit efficiency	AI Automation	🔵 High
Policy Recommendation Engine	Recommend policy updates	Improved governance	GenAI	🔵 High
Intelligent Control Mapping	Map regulations to controls	Compliance automation	GenAI	🔴 Very High
Regulatory Reporting Automation	Generate regulatory submissions	Faster reporting	GenAI	🔴 Very High
APRA/CPS Impact Analyzer	Assess impacts of APRA updates on systems	Regulatory readiness	GenAI + Knowledge Graph	🔴 Very High

⚠️ Domain 5 — Enterprise Risk Management

Use Case	Description	Business Benefit	AI Type	Priority
Credit Risk Scoring	Assess borrower risk	Better lending decisions	ML	🔵 High
Early Warning Signal Detection	Predict customer defaults	Reduced bad debt	Predictive AI	🔵 High
Market Risk Simulation	Simulate market events and impacts	Better risk planning	AI Simulation	🔵 High
Stress Testing Automation	Automate regulatory stress testing	Faster compliance	AI	🔵 High
Operational Risk Prediction	Predict operational failures	Reduced losses	ML	🔵 High
Third Party Risk Monitoring	Assess vendor risk continuously	Improved resilience	AI Monitoring	🔵 High
ESG Risk Assessment	Evaluate environmental and governance risk	Regulatory compliance	AI Analytics	🔵 High
Concentration Risk Analytics	Detect concentration exposure	Risk diversification	AI	🟢 Medium
Portfolio Exposure Forecasting	Predict portfolio risks	Better capital management	Predictive AI	🔵 High

📡 Domain 6 — Trade Surveillance & Conduct Risk

Use Case	Description	Business Benefit	AI Type	Priority
Employee Communication Monitoring	Analyze emails and chats for misconduct	Compliance assurance	NLP + AI	🔵 High
Voice Surveillance	Monitor trader voice communications	Market abuse detection	AI + NLP	🔵 High
Market Manipulation Detection	Detect spoofing and manipulation	Regulatory compliance	ML	🔵 High
Front Running Detection	Detect unfair trading practices	Reduced compliance risk	AI + Pattern Analysis	🔵 High
Rogue Trading Detection	Identify unauthorized trades	Operational protection	ML	🔵 High
Conduct Risk Scoring	Score employee conduct risk	Proactive risk management	AI/ML	🔴 Very High

🔐 Domain 7 — Cybersecurity & Operational Compliance

Use Case	Description	Business Benefit	AI Type	Priority
AI Threat Detection	Detect cyberattacks in real time	Enhanced security	AI/ML	🔴 Very High
Privileged Access Monitoring	Detect unusual privileged activity	Insider threat prevention	AI Monitoring	🔵 High
Data Leakage Detection	Identify sensitive data exposure	Regulatory compliance	ML	🔵 High
SOC Automation	Automate security operations	Reduced response time	AI Automation	🔴 Very High
Cyber Risk Assessment	Evaluate cyber posture continuously	Risk reduction	AI Analytics	🔵 High
Intelligent Incident Triage	Prioritize incidents automatically	Faster response	Agentic AI	🔵 High
Compliance Monitoring	Monitor ISO, GDPR, APRA compliance	Continuous compliance	AI Monitoring	🔵 High

🤖 Domain 8 — GenAI Knowledge & Compliance Assistants

Use Case	Description	Business Benefit	AI Type	Priority
Compliance Copilot	Enterprise compliance assistant	Productivity gains	GenAI	🔴 Very High
Policy Chatbot	Query policies and procedures	Faster knowledge access	GenAI	🔴 Very High
Multi-Document Search	Search across regulations and policies	Knowledge democratization	GenAI + RAG	🔴 Very High
Compliance Workflow Assistant	Guide users through compliance tasks	Process efficiency	Agentic AI	🔵 High
Automated Evidence Generation	Generate compliance evidence	Audit readiness	GenAI	🔵 High
Action Recommendation Engine	Recommend remediation actions	Faster issue resolution	Agentic AI	🔴 Very High

🏆 Top 10 APAC Banking AI Priorities (ANZ, CBA, NAB, Westpac, Macquarie, BNZ, KiwiBank)

Compliance Copilot — Policy & Regulatory Query Assistant

Regulatory Change Impact Analysis

AML Investigation Copilot

Fraud Ring Detection using Graph AI

Continuous KYC Monitoring

AI Continuous Controls Monitoring

Automated Regulatory Reporting

Payment Exception Resolution Assistant

Enterprise Risk Copilot

Board Risk Report Generation

🛡

Insurance

8 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Insurance AU (Life)	Claims Processing Agent · Underwriting Copilot · Fraud Investigation Agent · Customer Retention AI · Policy Renewal Automation · Health Risk Assessment Agent	Agentic GenAI	🔴 Very High
Insurance NZ (Life)	Life Insurance Claims Automation · Risk Assessment Agent · Digital Onboarding AI · Policy Advisory Copilot · Retention Prediction Model	Agentic GenAI	🔴 Very High
Suncorp	Claims Triage Agent · Weather Risk Model · Fraud Detection AI · Policy Pricing Agent · Home & Motor Assessment Copilot · Customer Experience Agent	Agentic Predictive AI	🔴 Very High
Allianz	Motor Claims AI · Property Assessment Agent · Reinsurance Analytics Copilot · Fraud Scoring · Commercial Lines Underwriting Agent	Agentic ML	🔵 High
TAL	Life Underwriting Copilot · Claims Assessment Agent · Rehabilitation Management AI · Fraud Investigation · Policy Compliance Monitor	Agentic GenAI	🔵 High
MetLife	Group Benefits Claims Agent · Life Claims Copilot · Compliance Monitor · Underwriting Automation · Employee Benefits Advisor AI	GenAI Agentic	🔵 High
Ansvar	Specialty Insurance Underwriting Agent · Claims Processing AI · Risk Assessment Copilot · Regulatory Compliance Agent	Agentic GenAI	🟢 Medium
Zurich	Commercial Property Claims Agent · Trade Credit Risk AI · SME Underwriting Copilot · Regulatory Reporting Automation · Fraud Detection Agent	Agentic ML	🔵 High

🛡 Insurance — Agentic AI Use Cases

🔴 Very High: Claims Processing Agent Underwriting Copilot Agent Insurance Fraud Investigation Agent 🔵 High: Policy Servicing Agent Regulatory Compliance Agent Catastrophe Risk Agent Broker Assistance Agent Retention Agent Emerging: Autonomous Claims Adjusters Multi-Agent Fraud Investigation Systems AI-Powered Underwriting Factories Real-Time Risk Monitoring Agents

⚡

Energy & Utilities

10 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Ausgrid	Grid Fault Detection Agent · Predictive Asset Maintenance · Outage Response Orchestrator · Field Crew Scheduling AI · Smart Meter Analytics	Agentic Predictive AI	🔴 Very High
Energy Australia	Demand Forecasting Agent · Sustainability Reporting AI · Customer Billing Copilot · Renewable Integration Optimizer · Energy Trading Analytics	Agentic Predictive AI	🔴 Very High
AEMO	Market Settlement Agent · Grid Stability Monitor · Energy Trading Analytics · Forecast Accuracy AI · Regulatory Compliance Copilot	Agentic Predictive AI	🔴 Very High
Origin Energy	Renewable Energy Forecasting Agent · Customer Billing AI · Gas Portfolio Optimization · Retail Energy Pricing Agent · Carbon Reporting Copilot	Agentic ML	🔵 High
Endeavour Energy	Asset Inspection AI · Grid Management Agent · Network Fault Prediction · Vegetation Management Copilot · Field Operations Optimizer	Agentic Predictive AI	🔵 High
Essential Energy	Field Operations Agent · Network Maintenance AI · Outage Prediction Model · Safety Compliance Monitor · Asset Lifecycle Copilot	Agentic Predictive AI	🔵 High
Powercor	Grid Resilience Agent · Demand Management AI · Vegetation Risk Scoring · Smart Network Analytics · Regulatory Compliance Monitor	Agentic ML	🔵 High
Snowy Hydro	Hydro Generation Optimization · Asset Management AI · Water Level Prediction · Energy Market Bidding Agent · Maintenance Scheduling Copilot	Agentic Predictive AI	🔵 High
Red Energy	Customer Churn Prevention Agent · Energy Usage Optimization AI · Billing Query Copilot · Tariff Recommendation Agent · Sustainability Reporting	Agentic GenAI	🟢 Medium
Lockard Energy	Renewable Asset Performance AI · Energy Trading Copilot · Sustainability Analytics · Grid Connection Optimizer	Agentic ML	🟢 Medium

⚡ Energy & Utilities — Agentic AI Use Cases

🔴 Very High: Grid Management Agent Outage Response Agent 🔵 High: Asset Maintenance Agent Energy Trading Agent Sustainability Reporting Agent Customer Service Agent Demand Forecasting Agent Renewable Integration Optimizer Smart Meter Analytics Agent Field Crew Scheduling AI

📡

Telecommunications

4 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Telstra	Network Operations Copilot · Customer Resolution Agent · 5G Network Optimization AI · Billing Audit Agent · Churn Prevention Model · Intelligent Incident Triage · Field Workforce Optimizer	Agentic GenAI	🔴 Very High
Optus	Network Fault Prediction Agent · Customer Experience AI · Revenue Assurance Copilot · Digital Self-Service Agent · Fraud Detection Model	Agentic ML	🔵 High
Vodafone Australia	Churn Prevention Agent · Network Quality Monitor · Customer Care Copilot · Revenue Analytics AI · Spectrum Utilization Optimizer	Agentic Predictive AI	🔵 High
VOCUS Communications	Network Operations AI · Customer Service Copilot · Fiber Network Optimization · Incident Response Agent · Billing Intelligence Agent	Agentic GenAI	🟢 Medium

📡 Telecommunications — Agentic AI Use Cases

🔴 Very High: Network Operations Agent Customer Resolution Agent Customer Retention Agent 🔵 High: Field Technician Agent Billing Audit Agent Telecom Fraud Detection Agent Network Capacity Agent Product Recommendation Agent Emerging: Autonomous Network Healing Agents AI-Powered NOC Multi-Agent Customer Service Ecosystems Digital Twin Network Agents

🏛

Public Sector — Federal

12 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Services Australia	Benefits Eligibility Agent · Citizen Service Copilot · Claims Processing Automation · Fraud Detection AI · Multi-Channel Digital Service Agent	Agentic GenAI	🔴 Very High
Australian Taxation Office (ATO)	Tax Audit Intelligence Agent · Fraud Detection AI · Compliance Analytics Copilot · Taxpayer Service Agent · Debt Collection Optimizer · Data Analytics Platform	Agentic ML	🔴 Very High
Dept. Health & Aged Care	Patient Journey Copilot · Claims Processing Agent · Policy Research AI · Aged Care Assessment Agent · Health Analytics Platform · Program Compliance Monitor	Agentic GenAI	🔴 Very High
Australian Federal Police (AFP)	Intelligence Analysis Agent · Investigation Copilot · Threat Detection AI · Evidence Management System · Cross-Agency Data Integration Agent	Agentic ML	🔴 Very High
Dept. of Defence	Threat Intelligence Agent · Logistics Optimization AI · Maintenance Scheduling Copilot · Workforce Analytics Agent · Cybersecurity Monitoring AI	Agentic ML	🔵 High
Dept. Home Affairs	Border Security Analytics Agent · Immigration Processing AI · Compliance Monitoring Copilot · Document Verification Agent · Risk Assessment Automation	Agentic GenAI	🔵 High
ASIC	Market Surveillance Agent · Regulatory Compliance AI · Enforcement Analytics Copilot · Financial Reporting Monitor · Fraud Pattern Detection	Agentic ML	🔵 High
Reserve Bank of Australia (RBA)	Economic Data Analytics Agent · Policy Research Copilot · Financial Stability Monitor · Payments System Oversight AI · Statistical Analysis Automation	Agentic GenAI	🔵 High
Australian Bureau of Statistics (ABS)	Census Data Analytics Agent · Statistical Imputation AI · Survey Automation Copilot · Data Quality Monitor · Predictive Demographics Model	ML Agentic	🟢 Medium
Dept. Foreign Affairs & Trade (DFAT)	Trade Intelligence Agent · Policy Research Copilot · Consular Services AI · Sanction Compliance Monitor · Geopolitical Risk Assessment Agent	GenAI Agentic	🟢 Medium
Dept. of Finance	Budget Analytics Copilot · Procurement Intelligence Agent · Financial Reporting Automation · Spend Analytics AI · Compliance Monitoring Agent	Agentic GenAI	🟢 Medium
Dept. of Agriculture (DAFF)	Biosecurity Risk Agent · Supply Chain Intelligence AI · Compliance Monitoring Copilot · Export Certification Automation · Climate Analytics Agent	Agentic ML	🟢 Medium

🏛 Public Sector Federal — Agentic AI Use Cases

🔴 Very High: Citizen Service Agent Emergency Response Agent Tax Audit Agent 🔵 High: Benefits Eligibility Agent Compliance Monitoring Agent Procurement Oversight Agent Intelligence Analysis Agent Border Security Analytics Agent Market Surveillance Agent Budget Analytics Copilot Biosecurity Risk Agent

🏛

Public Sector — State & Territory

14 Accounts

Account	State	Agentic AI Use Cases	Priority
Transport for NSW	NSW	Smart Traffic Management Agent · Incident Response Orchestrator · Predictive Maintenance AI · Customer Journey Copilot · Real-time Network Analytics	🔴 Very High
Dept. Customer Services (NSW)	NSW	Citizen Service Agent · Case Management AI · Service Delivery Copilot · Digital Identity Integration · Fraud Detection Agent	🔵 High
NSW Corrections Services	NSW	Case Management Copilot · Incident Risk Assessment AI · Rehabilitation Program Agent · Workforce Scheduling Optimizer · Compliance Reporting Automation	🟢 Medium
NSW Electoral Commission	NSW	Electoral Roll Analytics Agent · Voter Information Copilot · Compliance Monitor · Logistics Planning AI · Accessibility Service Agent	🟢 Medium
NSW Dept. Planning & Infrastructure	NSW	Development Application Copilot · Urban Analytics Agent · Environmental Impact AI · Zoning Compliance Monitor · Infrastructure Planning Optimizer	🔵 High
Dept. of Transport VIC / VicRoads	VIC	Traffic Flow Optimization Agent · Vehicle Registration AI · Road Safety Analytics · Incident Management Copilot · Infrastructure Maintenance AI	🔵 High
VicTrack	VIC	Rail Asset Management AI · Predictive Maintenance Copilot · Network Optimization Agent · Safety Compliance Monitor · Property Portfolio Analytics	🔵 High
Vic Health	VIC	Population Health Analytics Agent · Health Promotion AI · Research Data Copilot · Program Evaluation Agent · Preventive Care Optimizer	🟢 Medium
Vic Police	VIC	Crime Pattern Analysis Agent · Investigation Copilot · Predictive Policing Analytics · Intelligence Management AI · Evidence Analysis Agent	🔵 High
Dept. of Education VIC	VIC	Student Outcome Analytics Agent · Teaching & Learning Copilot · Resource Allocation AI · Compliance Reporting Automation · Parent Engagement Agent	🟢 Medium
QLD Dept. of Transport (QTMR)	QLD	Smart Corridor Management Agent · Predictive Road Maintenance AI · Vehicle Safety Analytics · Customer Service Copilot · Infrastructure Planning Agent	🔵 High
QLD Health	QLD	Patient Flow Optimization Agent · Clinical Decision Support AI · Hospital Resource Manager · Telehealth Copilot · Supply Chain Analytics Agent	🔵 High
QLD Police	QLD	Intelligence Analytics Agent · Crime Hotspot Prediction AI · Investigation Copilot · Compliance Monitor · Body-worn Camera Analytics	🟢 Medium
NSW ODPP	NSW	Case Management Copilot · Legal Research AI · Evidence Analysis Agent · Prosecution Analytics · Workflow Automation Agent	🟢 Medium

🏛 Public Sector State & Territory — Agentic AI Use Cases

🔴 Very High: Smart Traffic Management Agent Patient Flow Optimization Agent 🔵 High: Citizen Service Agent Development Application Copilot Rail Asset Management AI Crime Pattern Analysis Agent Road Safety Analytics Agent Case Management Copilot Infrastructure Planning Optimizer Smart Corridor Management Agent

🛒

Retail & Consumer

6 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
MYER	Inventory Optimization Agent · Personalized Shopping AI · Supply Chain Copilot · Dynamic Pricing Agent · Demand Forecasting Model · Visual Merchandise Optimizer	Agentic GenAI	🔴 Very High
The Warehouse Group (NZ)	Dynamic Pricing Agent · Demand Forecasting AI · Omnichannel Order Management · Inventory Replenishment Agent · Customer Loyalty AI	Agentic ML	🔵 High
Restaurant Brands (NZ)	Menu Optimization Agent · Supply Chain AI · Customer Order Prediction · Kitchen Efficiency Copilot · Franchise Compliance Monitor	Agentic ML	🔵 High
Coles	Supply Chain Orchestrator · Inventory Management AI · Demand Signal Processing · Waste Reduction Agent · Customer Experience Copilot	Agentic ML	🔵 High
Wesfarmers	Group Analytics Copilot · Supply Chain Intelligence Agent · Customer Lifetime Value AI · ESG Reporting Agent · Retail Operations Optimizer	Agentic GenAI	🔵 High
Dulux	Product Recommendation AI · Supply Chain Optimization Agent · Colour Trend Analytics Copilot · Retailer Support AI · Inventory Replenishment Agent	ML GenAI	🟢 Medium

🛒 Retail & Consumer — Agentic AI Use Cases

🔴 Very High: Shopping Concierge Agent Inventory Optimization Agent Supply Chain Orchestrator Agent 🔵 High: Campaign Optimization Agent Dynamic Pricing Agent Returns Resolution Agent Assortment Planning Agent Retail Fraud Detection Agent Emerging: Autonomous Store Operations Agents Multi-Agent Supply Chain Control Towers Hyper-Personalized Shopping Agents AI Category Managers

🏭

Mining, Manufacturing & Resources

5 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
BHP	Predictive Maintenance Agent · Safety Monitoring AI · Mine Planning Copilot · Production Optimization Agent · Ore Grade Analytics · Supply Chain Orchestrator	Agentic Predictive AI	🔴 Very High
ORICA	Blast Planning Agent · Safety Compliance Monitor · Inventory Optimization AI · Customer Solutions Copilot · Emissions Tracking Agent	Agentic ML	🔵 High
Amcor	Manufacturing Quality Inspection AI · Predictive Maintenance Copilot · Supply Chain Intelligence Agent · Sustainability Analytics · Customer Order Management AI	Agentic Predictive AI	🔵 High
Thales	Defence System Analytics Agent · Predictive Maintenance AI · Cybersecurity Monitoring Copilot · Supply Chain Intelligence · System Integration Optimizer	Agentic ML	🔵 High
Mitsubishi Motors Australia	Dealer Network Analytics Agent · After-Sales Service Copilot · Warranty Claim AI · Inventory Optimization · Customer Experience Agent	Agentic ML	🟢 Medium

🏭 Manufacturing & Resources — Agentic AI Use Cases

🔴 Very High: Factory Operations Agent Predictive Maintenance Agent 🔵 High: Quality Inspection Agent Supply Chain Coordination Agent Workplace Safety Agent Procurement Negotiation Agent Energy Optimization Agent Emerging: Autonomous Factory Agents AI Production Supervisors Industrial Digital Twin Agents Self-Healing Manufacturing Systems

✈️

Transport, Logistics & Infrastructure

7 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Air New Zealand	Flight Operations Optimization Agent · Crew Scheduling AI · Predictive Maintenance Copilot · Revenue Management Agent · Customer Experience AI · Cargo Optimization	Agentic ML	🔴 Very High
Auckland International Airport	Passenger Flow Optimization Agent · Terminal Operations AI · Predictive Maintenance Copilot · Security Queue Management · Retail Revenue Optimizer	Agentic Predictive AI	🔵 High
Australia Post	Parcel Delivery Optimization Agent · Sorting Facility AI · Last-Mile Delivery Copilot · Customer Tracking Agent · Workforce Management AI	Agentic ML	🔴 Very High
Transurban	Traffic Flow Analytics Agent · Toll System Intelligence · Asset Maintenance Copilot · Incident Detection AI · Customer Service Agent · Revenue Forecasting	Agentic Predictive AI	🔵 High
Ports Victoria	Port Operations Optimizer · Vessel Scheduling Agent · Cargo Analytics Copilot · Predictive Maintenance AI · Safety Compliance Monitor	Agentic ML	🔵 High
Trimble	Construction Analytics AI · Geospatial Intelligence Agent · Field Operations Copilot · Equipment Utilization Optimizer · Project Progress Monitor	Agentic ML	🟢 Medium
Ausenco	Engineering Project Analytics Agent · Risk Assessment Copilot · Asset Performance AI · Sustainability Analytics · Document Management Agent	Agentic GenAI	🟢 Medium

✈️ Transport, Logistics & Infrastructure — Agentic AI Use Cases

🔴 Very High: Flight Operations Optimization Agent Parcel Delivery Optimization Agent 🔵 High: Passenger Flow Optimization Agent Traffic Flow Analytics Agent Port Operations Optimizer Crew Scheduling AI Asset Maintenance Copilot Vessel Scheduling Agent Revenue Management Agent

🏥

Healthcare

4 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Dept. Health & Aged Care (Federal)	Patient Journey Copilot · Clinical Decision Support AI · Claims Processing Agent · Aged Care Assessment Agent · Health Analytics Platform	Agentic GenAI	🔴 Very High
BaptistCare	Aged Care Assessment Agent · Care Coordination AI · Resident Wellbeing Monitor · Workforce Scheduling Optimizer · Compliance Reporting Copilot	Agentic GenAI	🔵 High
NSW Dept. of Health	Hospital Resource Optimization Agent · Clinical Pathway Copilot · Patient Flow AI · Procurement Analytics · Workforce Management Agent	Agentic Predictive AI	🔵 High
QLD Health	Patient Flow Optimization Agent · Clinical Decision Support AI · Hospital Resource Manager · Telehealth Copilot · Supply Chain Analytics Agent	Agentic GenAI	🔵 High

🏥 Healthcare — Agentic AI Use Cases

🔴 Very High: Clinical Assistant Agent Diagnostic Support Agent Clinical Trial Agent Prior Authorization Agent Claims Adjudication Agent Fraud Waste Abuse Agent 🔵 High: Care Management Agent Healthcare Claims Agent Healthcare Compliance Agent Hospital Resource Optimization Agent Medication Adherence Agent Provider Credentialing Agent Member Support Agent Risk Adjustment Agent Emerging: AI Physician Assistants Autonomous Clinical Trial Agents Patient Digital Twin Agents Multi-Agent Care Coordination Systems

🎓

Education & Universities

8 Accounts

Account	Agentic AI Use Cases	AI Type	Priority
Macquarie University	Student Success Analytics Agent · Research Data Copilot · Administrative Automation AI · Library Research Agent · Grant Management AI	GenAI Agentic	🔵 High
Swinburne University	Student Engagement AI · Research Analytics Copilot · Campus Resource Optimizer · Online Learning Agent · Industry Partnership Analytics	GenAI Agentic	🔵 High
Victoria University	Student Retention AI · Course Recommendation Agent · Administrative Workflow Automation · Learning Analytics Copilot · Timetable Optimization AI	GenAI ML	🟢 Medium
University of Wollongong	Research Collaboration AI · Student Support Copilot · Campus Safety Agent · Resource Allocation Analytics · Alumni Engagement AI	GenAI Agentic	🟢 Medium
University of Technology Sydney	Industry Research Analytics Agent · Innovation Lab Copilot · Student Career AI · Campus Sustainability Monitor · Smart Infrastructure Agent	GenAI Agentic	🟢 Medium
Federation University	Regional Student Success AI · VET Program Analytics · Research Data Copilot · Campus Operations Agent · Community Engagement AI	GenAI ML	🟢 Medium
Te Pukenga / Unitec (NZ)	Vocational Training Analytics AI · Student Engagement Copilot · Industry Placement Agent · Campus Resource Optimizer · Accessibility AI Assistant	GenAI Agentic	🟢 Medium
University of Ballarat	Regional Campus Analytics Agent · Student Success AI · Research Collaboration Copilot · Community Partnership Analytics · Learning Outcomes Monitor	GenAI ML	🟢 Medium

🎓 Education & Universities — Agentic AI Use Cases

🔵 High: Student Success Analytics Agent Research Analytics Copilot Student Engagement AI Grant Management AI Industry Partnership Analytics 🟢 Medium: Student Retention AI Course Recommendation Agent Administrative Workflow Automation Learning Analytics Copilot Campus Resource Optimizer Timetable Optimization AI Alumni Engagement AI

🌐

Cross-Industry Agentic AI — Client Onboarding · Policy as Code · SDLC Automation

3 Themes · All Industries

🪪 Client Onboarding — Agentic AI Use Cases Across Industries

Industry	Use Case	Description	Business Benefit	AI Type	Priority
Banking	KYC & Customer Onboarding Agent	End-to-end digital onboarding with document extraction, identity verification, risk classification and decisioning	80% faster onboarding	Agentic OCR + AI	🔴 Very High
Banking	SME Business Onboarding Agent	Automate ABN/ACN verification, directors check, beneficial ownership and credit assessment	Reduced time-to-revenue	Agentic AI Decisioning	🔴 Very High
Insurance	Policy Application Onboarding Agent	Guided application intake, risk assessment, underwriting decision and policy issuance in one agentic flow	Faster policy activation	Agentic GenAI	🔴 Very High
Telecom	Service Activation Onboarding Agent	Automate SIM provisioning, credit check, service configuration and welcome journey	Improved CX & activation rate	Agentic AI Automation	🔵 High
Healthcare	Patient Registration & Onboarding Agent	Digital patient intake, Medicare/insurance validation, consent capture and care pathway initiation	Reduced admin burden	Agentic GenAI	🔴 Very High
Government	Citizen Service Onboarding Agent	myGov-style digital onboarding with identity proofing, eligibility check and service enrollment	Faster service delivery	Agentic AI Decisioning	🔴 Very High
Retail	Loyalty & Account Onboarding Agent	Frictionless customer account creation, loyalty enrollment and personalised welcome offer	Higher conversion & retention	Agentic GenAI	🔵 High
Enterprise (HR)	Employee Onboarding Agent	Automate new hire provisioning, training assignment, policy acknowledgement and system access	Reduced HR admin cost	Agentic AI Automation	🔵 High
Wealth / Super	Member Onboarding & Rollover Agent	Superannuation member onboarding with ATO integration, rollover detection and investment choice	Faster member activation	Agentic AI Automation	🔴 Very High
Education	Student Enrolment Onboarding Agent	Automate course application, eligibility assessment, offer generation and enrolment completion	Higher enrolment conversion	Agentic GenAI	🔵 High

📜 Policy as Code — Agentic AI Use Cases Across Industries

Industry	Use Case	Description	Business Benefit	AI Type	Priority
Banking	Regulatory Policy-to-Code Converter	Convert APRA, ASIC, RBA regulations into machine-executable compliance rules and automated controls	Continuous compliance assurance	GenAI Knowledge Graph	🔴 Very High
Banking	Real-Time Policy Enforcement Engine	Enforce credit, AML and lending policies at transaction time using coded rule sets	Zero policy breaches	Agentic AI Automation	🔴 Very High
Insurance	Underwriting Rules Automation Agent	Translate underwriting guidelines into coded decisioning logic with AI-assisted updates	Faster & consistent underwriting	GenAI AI Decisioning	🔴 Very High
Government	Legislation-to-Code Agent	Parse legislative changes and auto-generate updated policy rules for government systems	Faster policy implementation	GenAI NLP	🔴 Very High
Healthcare	Clinical Guidelines Enforcement Agent	Encode clinical protocols and treatment guidelines into automated care pathway rules	Reduced clinical variation	GenAI AI Rules Engine	🔵 High
Energy	Regulatory Compliance Code Generator	Convert AER, AEMC and NEM rules into automated operational compliance checks	Reduced compliance breaches	GenAI Knowledge Graph	🔵 High
All Industries	Policy Version Control & Audit Agent	Track policy changes, maintain audit trails and alert stakeholders to outdated or conflicting rules	Governance & audit readiness	Agentic GenAI	🔵 High
All Industries	Policy Conflict Detection Agent	Automatically identify contradictions or gaps between policies across business units	Reduced compliance risk	GenAI ML	🔵 High
All Industries	Cross-Jurisdiction Policy Mapping Agent	Map policies across AU, NZ and international regulatory frameworks for multi-market compliance	Simplified global compliance	GenAI Knowledge Graph	🔵 High

⚙️ SDLC Automation — Agentic AI Use Cases Across Industries

SDLC Phase	Use Case	Description	Business Benefit	AI Type	Priority
Requirements	Requirements Generation Agent	Convert business inputs and user stories into structured functional and non-functional requirements	Faster delivery kick-off	GenAI Agentic	🔴 Very High
Design	Architecture Design Copilot	Generate solution architecture, data models and API designs from requirements	Reduced design time	GenAI Agentic	🔵 High
Development	AI Code Generation Agent	Generate production-ready code from specifications; supports Java, Python, .NET, TypeScript	40–60% faster development	GenAI Agentic	🔴 Very High
Development	Code Review & Refactoring Copilot	Automated peer review, vulnerability detection, code smell identification and refactoring suggestions	Higher code quality	GenAI ML	🔴 Very High
Testing	Automated Test Generation Agent	Generate unit, integration and regression test cases from code and requirements automatically	Faster QA cycle	GenAI Agentic	🔴 Very High
Testing	Intelligent Test Execution Agent	Prioritize and execute tests based on code changes; self-heal broken test scripts	Reduced test maintenance	Agentic ML	🔵 High
Security	DevSecOps AI Agent	Scan for OWASP vulnerabilities, secrets exposure and compliance violations in CI/CD pipelines	Shift-left security	Agentic ML	🔴 Very High
CI/CD	Pipeline Optimization Agent	Analyze CI/CD pipelines and auto-optimize build, test and deployment steps for speed and cost	Faster release cycles	Agentic ML	🔵 High
Documentation	Auto-Documentation Agent	Generate technical docs, API references, runbooks and release notes from code and commits	Reduced documentation debt	GenAI	🔵 High
Release	Release Risk Assessment Agent	Predict deployment risk, recommend rollback strategies and generate go/no-go recommendations	Fewer production incidents	Agentic Predictive AI	🔵 High
Operations	AIOps & Incident Resolution Agent	Detect anomalies post-deployment, correlate alerts and auto-remediate known incident patterns	Reduced MTTR	Agentic ML	🔴 Very High
Governance	Technical Debt & Quality Agent	Continuously scan codebase for technical debt, duplication and outdated dependencies	Long-term maintainability	GenAI ML	🟢 Medium